1 - Our Quotation:   

Our quotation is a fixed price and is valid for 30 days. Unless otherwise stated it does not include Insurance, customs duties and inspections or any other fees payable to government bodies.   

Current applicable surcharges are included in our quote.  Any variation in the Freight (sea/air) or any surcharges at the time of executing the shipment will be prorated accordingly.    

We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.   

a) You do not accept it in writing within 30 days, with a firm removal date to which we agree in writing.  b) Our costs increase or decrease because of currency fluctuations or changes in taxation or freight charges beyond our control.  c) The work is carried out on a Friday or Public Holiday at your request.  d) We have to collect or deliver goods above the ground and first upper floor.  e) We supply any additional services, including moving or storing extra goods (these conditions apply to such work)  f) The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway, which means extra work. g) There are delays or events outside our reasonable control.   


2 - Work not included in our quotation:   

Unless agreed by us in writing we will not:   

a) Dismantle or assemble furniture of any kind.  b) Disconnect, reconnect, dismantle or re-assemble appliances, fixtures, fittings or equipment.  c) Take up or lay floor coverings. d) Move items from a loft, unless properly lit, and floored and safe access is provided.  e) Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.   Our staff are not authorized or qualified to carry out such work.  We recommend that a properly qualified person is separately employed by you to carry out these services.   

3 – Your responsibility:   

It will be your sole responsibility to:   

a) Declare to us the value of the goods being removed and/or stored.  b) Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks.  c) Obtain at your own expense, all documents and permissions necessary for the removal to be completed.  d) Be present or represented throughout the removal as it will be your responsibility for the security of your goods at Origin and Destination.  e) Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents, you will ensure that they are signed by you or your authorized representative as confirmation of collection or delivery of the goods.  f) Take all reasonable steps to ensure that nothing is taken away in error or left behind.  g) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.  h) Empty properly, defrost / clean refrigerators and deep freezers, we are not responsible for the contents. Washing machines to be drained and locked. Ensure that all domestic and garden appliances, including petrol lawn movers are clean and dry and have no residual fluid left in them.   i) Provide us with a contact address for correspondence during the removal transit and /or storage of goods.   Other than by reason of our negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.   4 – Goods not to be submitted for removal or storage:   

The following items are specifically excluded from this contract.   

a) Jewellery, watches, trinkets, precious stones or metals, money, or items of precious nature.  b) Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.  c) Plants or goods likely to encourage vermin or other pests or to cause infestation.  d) Refrigerated or frozen food or drink.  e) Any animals and their cages or tanks including pets, birds or fish.  



f) Goods which require special license or government permission for export or import.   If you submit such goods without our knowledge and prior written agreement, we will not be liable for any loss/damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs: c and d.   5 – Ownership of the goods:   

By entering into this contract, you declare that:   

a) The goods to be removed and/or stored are your own property, or  b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.  c) You will meet any claims for damages and/or costs against us if these declarations are not true.   6 – Paying for the Removal:   

Unless otherwise agreed by us in writing:   

a) Full payment is required.  b) You may not withhold any part of the agreed price.   


Our Final Invoice will be based on the actual weight / volume packed and transported.     

Sea Shipments: The total volume that can be accommodated in a 1x20 ft. DC container is 28 cubic meter, and in 1x40 ft. DC container is 55 cubic meter. If due to increase in final packed volume, the cargo does not fit in a 1x20 ft DC container, the entire shipment will have to be shipped in a 1x40 ft DC container or balance via LCL to accommodate the additional volume, all charges applicable will be additional.   

Air Shipments: The Final Invoice will be based on the chargeable weight (either actual or volumetric) whichever is higher.   

7 – Insurance Claims:   

As professional Relocations Company every care will be taken with your goods whilst in transit however on very rare occasions, the unexpected can happen, therefore we recommend that the shipper procures a comprehensive insurance cover against accidental damages.    

We can arrange for below Insurance cover through our In-house Metropolitan Insurance:   

a) All Risk Cover of the total declared value (Professionally packed by JNT Cargo & International Movers Crew)  b) Total Loss Cover of the total declared value (Owner packed)   In addition to the above, we also provide the following special extensions for your personal effects, if required at a premium of 0.25% of the declared value.   a) Pairs & Sets,   b) Mould & Mildew,   c) Mechanical, Electronic, or Electrical Derangement.   Note:   

a) Please note each and every item has to be insured without exception/selection.   b) No partial coverage for items/packages for insurance will be accepted.   c) Indicate the quantity for each item. If you have similar items belonging to the same group, but with a different value, please list them separately.  d) The cover will be subject to an excess of AED 500/-  e) In case if shipment is not insured, JNT Cargo & International Movers will not be responsible for any loss, damage or non-delivery of effects, after the completion of packing and removal of cargo.   Our liability for loss or damage is limited to the value up to AED 100/- for each item which is lost or damaged or to the value of the cost of the move, as a direct result of any negligence on our part to cover the cost of repairing or replacing that item.   

Other than by reason of negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances resulting from:   

a) By fire howsoever caused   b) War, invasion, strikes, acts of foreign enemies or other such events outside our reasonable control.   c) Normal wear and tear, leakages or evaporation, atmospheric or climatic changes.   d) Any damages to goods which are not packed / unpacked by us.   



8 – Delays in Transit:   

Other than by reason of our negligence, we will not be liable for delays in transit a) If through no fault of our, we are unable to deliver your goods, we will take them into our stores. The Agreement will then be fulfilled and any additional services including storage and delivery will be at your expense.  b) Any transit time quoted by us are estimated and based upon information known to us at the time. Transit times may vary due to a number of factors outside our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise you of any material changes to the transit times as soon as we become aware.  We will not be liable for any loss or c) Damage incurred by you as a result of delays in transit time unless directly     Attributable to our negligence.   9 – Claims:   

All claims for loss or damage to the goods must be notified in writing as soon as practicable, advising on the approximate value and nature of loss/damage. Initial written notification of such loss or damage, must be reported within 3 days of delivery of the goods   

The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within 7 days of delivery. Consent to such a request will not be unreasonably withheld. In the absence of these notifications the client hereby waives or agrees to waive all claims for loss or damage.    

All contracts are performed with in accordance with the Standard Trading Terms and Conditions of JNT Cargo & International Movers – A division of Jawaharath Al Neel Transport (copy available on request) limiting our role and liability as an intermediary.   

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